As the healthcare industry continues to evolve and place renewed emphasis on patient-caregiver engagement and patient outcomes, Berkeley, California-based LifeLong Medical Care embarked on an ambitious redesign of its East Oakland Health Center clinic. The innovative, nonprofit Federally Qualified Health Center has served northern California communities for more than 35 years, providing medical, dental, and social services to patients of all ages at multiple sites. The sites include eleven primary care medical centers, two dental centers, one adult day health center with skilled nursing, four school-based health centers, one supportive housing program and one urgent care center. The goal of the redesign project was to increase workflow and more effectively move patients throug

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