Middle-eastern Refinery Goes Paperless with Newgen Background The customer is a refinery and petrochemical organization and its primary products are diesel, jet fuel, naphtha, and LPG. They wanted to digitize all paper-intensive transactions and orchestrate its engineering, procurement, and construction (EPC) work packages. The customer was looking at implementing a document management system to help the users execute the EPC work in a paperless manner. ? Cumbersome process of managing a large number of engineering drawings with multiple versions ? Time-consuming search and retrieval due to the presence of multiple physical records ? Lack of a single interface for accessing content ? High volume of mismanaged content due to the fast growth in the number of records ? Lack

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