Established in 1974 with a single home furnishing store in Newbridge, Co. Kildare, Michael Murphy now employs 140 people across seven stores in the East of Ireland and its head office in Newbridge. The company supplies high-quality living room, dining room and bedroom furniture and homewares. Success Story: Michael Murphy Home Furnishing Challenge As the business grew, Michael Murphy introduced a customer service team in 2006, which meant its telephone system needed to be updated to manage higher call volumes. Local IT solutions provider, Bytek IT Solutions, helped to introduce a PBX phone system, which was then adapted and extended over the years. Anthony Fagan, Group Operations Manager at Michael Murphy, says: “When we set up our new head office in Newbridge, it became clear we

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