Tufts Medicine, a leading integrated health system in Massachusetts serving over 1.5 million patient experiences annually, faced the challenge of ensuring its 18,000 employees had seamless access to information and communication tools needed to provide exceptional, connected care across multiple hospitals, home care, and physician networks. To support this mission, Tufts Medicine implemented a modern, unified communication platform—such as GoTo Connect—that centralizes telephony, collaboration, and accessibility. This solution simplified communication infrastructure, enhanced staff connectivity across locations, and improved operational efficiency, helping Tufts deliver convenient, high-quality care to its communities.

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