MARTA, one of the largest transit systems in the U.S., operates 530 buses across more than 100 routes and serves nearly 100,000 weekday riders. Ensuring clean facilities and reliable service is essential for the agency. After joining the Department of Safety and Quality Assurance, engineer and Lean Practitioner Timothy Parson was tasked with improving operational processes. His work focused on identifying issues, resolving maintenance gaps, and streamlining procedures. By enhancing visibility and accountability, MARTA was able to clean up operations, fix long‑standing problems, and save valuable time across its transit system.

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