Epicor Success Story Merkley Supply Ltd. Company Facts X X Location: Ottawa, Ontario X X Industry: Lumber and Building Materials X X Specialty: Brick, Block and Stone X X Sales Profile: 75% Contractor, 25% Retail X X Web site: www.merkleysupply.com Success Highlights Challenges X X Maximize profitability while maintaining dominant market position through exceptional customer service and opportunity management Solution X X Epicor ® BisTrack TM Benefits X X $400-500K incremental sales following CRM campaign X X Higher margins by 0.75 - 1 point X X Improved market share X X Better customer service X X Higher efficiency and better planning X X Fewer losses and disputes X X Less overtime payout Merkley Supply Ltd. is well known in the construction and home building industry in the Ottaw

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