SUCCESS STORY Exceptional Service and Supply Ltd. (ESS) Leveraging World’s Business Commerce Network to Connect with New Customers and Business Opportunities Challenge In markets like Angola, many business practices have not progressed beyond the 20th century. Obtaining RFQs, for example, is often handled by making an announcement in the national newspaper. Alex Thomson-Payan, founder and president of Exceptional Service and Supply Ltd. (ESS), was not a believer in such antiquated ways of doing business. As an Angola-based provider of logistics and facilities management services to the petroleum industry, Thomson-Payan wanted to take things to the next level for his company. Solution He discovered that with SAP ® Ariba ® solutions, he could achieve that goal. ESS joined the

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