Meritus Health System (MHS), a 260-bed acute-care facility located in Hagerstown, MD, is steadfast in its eff orts to deliver high-quality patient experiences. To ensure consistency at the staff level, MHS established its Praise Patrol in September 2009 and charged the team with the task of invigorating its employee recognition program. MHS leaders sought to give its previous recognition program a boost by increasing the program’s relevancy, immediacy and excitement. The Praise Patrol’s 12 team members represent departments across the health system – from environmental services to human resources, from facilities to nutrition, from the emergency department to the post anesthesia care unit (PACU). They developed a number of tools to fi rst obtain details on employees who are g

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