The challenge Mercy Health (Mercy), the largest health system in Ohio and Kentucky, has more than 600 care facilities within its system. Because of its growth strategy, the faith-based health system has made several acquisitions throughout the years to remain competitive in the Midwest market. These acquisitions have brought a wide variety of legacy systems that the various hospitals use. From a revenue cycle perspective, Mercy wanted to provide a holistic view to manage all its collection agency vendors across 23 hospitals that are all on disparate Patient Accounting Systems (PASs). Currently, Mercy manages sIX outsourced collection agencies: 2 Early Out, 2 Primary Bad Debt and 2 Secondary Bad Debt. From an end user perspective, the disparate PASs were an even bigger challenge

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