Merck Life Science partnered with Automation Anywhere to automate 64 compliance and operational processes across 14 countries, saving 121,000 hours annually. Facing complex, country-specific regulatory requirements, Merck deployed 17 bots to manage trade compliance, customer service, supply chain, and more, including automating tasks across 14 SAP systems. This streamlined documentation, reduced errors, and improved order processing speed, especially vital in time-sensitive operations like vaccine development. Automation not only enhanced regulatory accuracy and response times but also freed up scientists for high-value work, supporting Merck’s broader digital transformation goals.

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