Merck, a biopharmaceutical company with a 125-year history, partnered with Workhuman to revamp its recognition program, launching INSPIRE globally in 85 countries. The peer-to-peer platform replaced an outdated, top-down, paper-based system, facilitating real-time recognition and enhancing diversity, equity, and inclusion (DE&I) through micro-coaching features. INSPIRE led to nearly three million recognition moments, with 100% of employees recognized, contributing to a more positive organizational energy, a 12-point increase in employee engagement regarding recognition, and significant improvements in retention and DE&I metrics.

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