1 CASE STUDY Mental Health Services – Intensive Community Therapy Team and Social Inclusion Team Background This Yorkshire-based Foundation Trust has a number of Mental Health Services serving clients in the community, employing over 3,700 staff with an operating expenditure of £155.4m per annum. Around 115,000 people access the services provided each year. The Trust wanted to improve the service given within their ICT and SI teams, reduce the size of the waiting list and improve the work allocation process. Meridian was invited to carry out a week-long analysis to identify causes of inefficiency, explore management and cultural behaviours and determine the main organisational needs to improve the operating efficiency of the service. Study Findings

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