CASE STUDY • Paper-based scheduling created a wealth of challenges: difficult to proactively manage open shifts and overtime; lack of real-time schedule changes with census fluctuations; and flexible scheduling practices like partial shift pick-ups or staff shift swaps were not possible. • Without a formal employee engagement program, employee recognition was inconsistent or non-existent, leading to employees feeling underappreciated. • Communication with staff was primarily handled via email, which employees didn’t always have instant access to read. Additionally, the all-staff email list was updated manually, making it difficult to keep current.

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