Menarini Group Spain - Speeding Up The Sales Cycle With Automated Order Management
Menarini Group Spain - Speeding Up The Sales Cycle With Automated Order Management
2 Pages“Automation has allowed us to eliminate manual tasks that offer no value to the company. We have been able to free up resources for handling more requests and taking care of orders and complaints more quickly. For example, we have cut the time it takes to manage orders in half.” David Saiz | Customer Service Manager MENARINI GROUP SPAIN SPEEDING UP THE SALES CYCLE WITH AUTOMATED ORDER MANAGEMENT CASE STUDY ORDER PROCESSING INDUSTRY • Life Sciences ERP • MFG/PRO BACKGROUND Menarini Group Spain, a leading pharmaceutical company, receives more than 30,000 orders per year from its customers — hospitals, wholesalers and pharmacies. These orders are received primarily by email and have to be manually entered into the company’s MFG/PRO ERP application. Over the course of two years,
