“Automating orders has helped us in three key areas: faster order processing times, greater efficiency in document filing, and the ability to adapt business models without increasing costs.” Víctor Giné | Customer Service Manager AGUAS DANONE SPEEDING UP DOCUMENT PROCESSING WITH CLOUD-BASED ORDER MANAGEMENT AUTOMATION CASE STUDY ORDER PROCESSING INDUSTRY • Food & Beverage ERP • SAP BACKGROUND Aguas Danone, one of the world’s leading bottled water companies, receives 60% of its customer orders via EDI, while the remaining 40% are received via fax or email and must be manually entered into the company’s SAP ® system. This manual processing accounted for 80% of the customer service department’s workload and was often a source of errors due to the complexity associated with the c

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