Providing an exceptional in-branch member experience for 98,000+ members in 17 branches spread across 7 states requires a robust visitor management and appointment handling platform. Altra Federal Credit Union is one credit union that is fully dedicated to delivering great service levels as evidenced by their Vision Statement: "Helping You Live Your Best Life." To help them fulfill this promise to their nearly one hundred thousand members, Altra has implemented the Credit Union industry-leading Better Lobby visitor manage- ment solution from Better Branches Technology. Dan Schwaab, Vice President of Retail Operations at Altra Federal Credit Union, and his management team had a vision of a visitor management system that tightly integrated walk-in branch visitor interactions and member appoi

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