Meineke Car Care Centers transforms the customer experience with Marchex Speech Analytics

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C A SE S TUDY Many shops also depend on phone agents to follow guidelines to ensure calls convert to satisfied customers. Challenge However, Meineke was challenged with making sure those agents were strictly following those guidelines on every call. With thousands of calls being made a day to hundreds of locations, implementing a secret shopper program for every call was cost prohibitive. In addition, attempting a small sampling would have

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Meineke Car Care Centers transforms the customer experience with Marchex Speech Analytics

Meineke Car Care Centers transforms the customer experience with Marchex Speech Analytics

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