Transportation franchise drives more revenue with Marchex

2 Pages

C A SE S TUDY Were representatives providing a great customer experience that resulted in sales, customer retention and satisfied callers? The business assigned a team of employees to “secret shop” their franchise network via phone in an attempt to understand what happened on calls. This approach was expensive and, with over 20,000 calls a day, an unrealistic way to produce representative data that they could act on. Solution The solution

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Transportation franchise drives more revenue with Marchex

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