Case Study: Medium Enterprise Retail Company “Responsive, Competent, Reasonable Value” Introduction This case study of a medium enterprise retail company is based on a June 2015 survey of Datavail customers by T echValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality. “Responsive, competent, and reasonable value.” “ Challenges Wanted to address the following challenges when they hired Datavail: Provide better coverage of their databases (i.e. 24×7, weekends/holidays) Backup to internal DBA Use Case Manages the following types of databases with Datavail: Microsoft SQL Utilizes Datavail in the following ways: Remote database management Database upgrades and migrations Database assessments and health checks Performance

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