Medical Imager Replaces Vantive in Six Weeks Industry • Medical, Dental, and Molecular Imaging Systems Challenges • Over 400 allocation rules determining which team would be assigned a particular issue • 80 assignment teams with different work hours • Varying number of approvals needed for different request types • Complex workflow Agiloft Solution • Hosted BPA solution • JavaTM Platform, Enterprise Edition • 64 bit Linux OS with redundant hot-swap servers Benefits • Integrated system solves multiple technical issues • One-stop shop for all IT requests • System configurable without consultants; customized allocation rules without permissions • Rule-based escalation ensures no records slip through the cracks • Complete life-cycle visibility for all records provides full audita

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