Medavie Blue Cross reduces training by two weeks and decrease escalations to Tier Two by 40%
Medavie Blue Cross reduces training by two weeks and decrease escalations to Tier Two by 40%
2 PagesCustomer Success Story Director of Member Experience ProcedureFlow allows our CSR’s to easily drive through our complicated systems and processes. It lets them focus on offering the best service to our members. As a result, we reduced the number of calls to our Tier Two support line by 50%. This has a significant impact to customer service and to our bottom line. Trust, privacy and compassion are all qualities that individuals and businesses seek in their insurance provider, and that importance iscompounded when it is your health insurance provider. For these reasons, insurance providers need to enable and empower their employees to provide award winning customer service to their clients. Medavie Blue Cross is no exception! For 70 years, Medavie Blue Cross has been a not-for-profit
