Case Study

McCoy’s Building Supply - Building fax efficiency for better customer service

McCoy’s Building Supply - Building fax efficiency for better customer service

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F ounded in 1923, McCoy’s Building Supply Centers is one of the largest family- owned businesses in the building supply industry, providing a complete array of materials and services to its customer base. The San Marcos, Texas-based company employs more than 2,000 people and operates 84 retail stores along with two door and millwork manufacturing facilities in five states, including Arkansas, Mississippi, New Mexico, Oklahoma and Texas. Challenge McCoy’s Building Supply Centers does a significant volume of faxing to vendors for material and other purchasing, and to customers for billing, invoicing, sales orders and quotes/ bids in addition to administrative faxing. The company’s faxing goes through a variety of programs using both Windows and Unix-based systems. In 1999 McCoy’s sta

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