Case Study

MCB Bank Ltd Increases Compliance with Service Level Agreements by 180 percent with CA Service Desk Manager

MCB Bank Ltd Increases Compliance with Service Level Agreements by 180 percent with CA Service Desk Manager

MCB Bank Ltd Increases Compliance with Service Level Agreements by 180 percent with CA Service Desk Manager CUSTOMER SUCCESS STORY | June 2013 CLIENT PROFILE Industry: Banking Company: MCB Bank Ltd Employees: Over 10,000 Revenue: PKR 40.856 billion BUSINESS MCB Bank Ltd. provides retail, corporate, consumer, Islamic and international banking services for over 4.9 million customers. Established in 1947, it is now one of Pakistan’s leadi

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