UBI Banca Optimizes Help Desk Management with CA Service Desk Manager CUSTOMER SUCCESS STORY CLIENT PROFILE Business: Gruppo UBI Banca Industry: Banking Total deposits: 89.7 billion euros Employees: 17,500-plus BUSINESS UBI Banca is one of Italy’s leading banking groups, made up of eight banks operating through 1,560 branches. CHALLENGE UBI Banca wanted to improve help desk effi ciency and reduce total cost of ownership (TCO) without changing the company’s processes. SOLUTION UBI Banca replaced its three existing tools with CA Service Desk Manager, which is today used by 17,000 employees and more than 400 operators and analysts. BENEFIT The number of tickets is down by around 10 percent, with quicker response times and lower total cost of ownership.2 | CUSTOMER SU

Join for free to read