CASE STUDY | BFSI Solution Maybank trusted Acqueon’s iAssist Callback Manager module, a suite of packaged IVR applications built for customer convenience and contact center efficiency. It provided customers with an option to register their phone number, allowing the callback manager to assign an agent to the call at the appropriate time. Business Outcome Acqueon enabled the client to: Experience a dip in call abandon rates and ensure high agent productivity Give customers more options to be contacted at their most convenient time and number Eliminate wait times, leaving customers satisfied than ever before Maybank Increases Agent Productivity With Acqueon iAssist Callback Manager Client Maybank Group is the largest financial services provider in Malaysia. They offer a host of

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