1 USING TECHNOLOGY TO DRIVE EFFICIENCY CASE STUDY Two Properties, One Team: Maximizing Houseeking with Alice San Luis Resort Properties, Galveston, TX2 USING TECHNOLOGY TO DRIVE EFFICIENCY Richard See III oversees Room Operations at three San Luis Resorts properties in Galveston, TX. When the pandemic hit, the hotels’ operational teams were forced to do more, with less. With the help of ALICE, San Luis Resorts was able to manage the work and tasks of two housekeeping departments, at separate hotels, with the staff from only one property. “Having ALICE at our disposal made task management much easier because we were able to forward the housekeeping requests from the Hilton property to [the San Luis]. As Hilton guests called down from their rooms, we added the tickets in ALICE, wh

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