Massco Maintenance Supply Company, Inc.: Upholding its corporate mission with automated Mail on Demand
Massco Maintenance Supply Company, Inc.: Upholding its corporate mission with automated Mail on Demand
1 PagesCASE STUDY Challenge: Improve document quailty and deliverability In addition to customer service issues, reoccurring diffi culties with mail processing and delivery required manual document handling that delayed correspondence and increased operating costs. Recognising the direct relationship between its business documents and its business performance, Massco sought a cost-effective way to improve the quality and deliverability of its business mail. "We knew we had to solve the problem through automation," recalls T.J. White, IT Manager at Massco, "but we weren’t sure how to do it or what to use. Automated business mail was new for us, so fi nding a provider we could trust was extremely important." Solution: Esker Mail on Demand Assessment of the available technologies led Massco t
