Challenge: Find the right solution to deliver POs and invoices electronically Carton Service implemented an SAP solution in 2001 to standardize processes and gain a concerted view of operations for effective business decision-making. Along with new efficiencies came recognition within the company that its people were spending too much time at the fax machine sending purchase orders to suppliers. “We evaluated the end-to-end purchasing process to see how much paper we were pushing through,” recalled Rajeev Nair, Director of Business Systems and IT at Carton Service. “Then we looked at the marketplace to see what we could find to help our people. Our business analysts started researching to identify solutions that could electronically deliver documents automatically; specifically

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