Case Study / Golden Crest www.visitgoldencrest.com/ avaya.com Maryland Assisted Living Facility Benefits from IP Office Cloud Golden Crest Assisted Living Leverages Existing Technology Investment Plus Gains Cloud Capabilities to Solve Multiple Challenges Located in rural Carroll County, Maryland, Golden Crest Assisted Living is a family-owned and operated licensed assisted living facility. One of the things that sets Golden Crest apart from larger, corporate-run facilities is the small, home-like setting of its houses, which helps to insure personalized care. Its 70 employees serve residents across five houses, each with 16 rooms. This dispersed model has proven successful for providing quality care to residents. The challenge has been connecting all of the five homes from

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