Case Study / Dimensiones Club dimensionesclub.es avaya.com Avaya’s IP Office Solution Helps Make Vacation Planning a Breeze for Dimensiones Club’s Clients Dimensiones Club is a tour operator that specializes in long-distance journeys. Every year, over 3,000 customers turn to their agents to help create a unique experience at the numerous destinations offered, and the IP Office Contact Center solution provides a high- quality, personalized experience. With the average vacation budget of €2,300 per person, and top destination hot spots currently Japan, the USA and Thailand, a customized vacation planning experience is crucial for tour operators. This tour operator, which has peak season from January to May, is gearing up for gross sales of approximately €100,000 per day. They ha

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