Case Study / Liberty Sport www.libertysport.com avaya.com Liberty Sport Shoots for the Moon with Avaya IP Office Performance Eyewear Provider Fuels Growth and Customer Service with Avaya Becoming the dominant force in sport protective and sun performance eyewear is no small task. But with NASA choosing Liberty Sport’s technology for its next moon mission, the Fairfield, NJ-based protective eyewear provider is poised for powerful growth. However, Liberty Sport’s legacy contact center was reaching the end of its time in the company’s technology stack orbit. While it had been suitable for years when the business was in its unmanned satellite phase, as the company grew, the contact center solution needed to support a heftier payload. The legacy solution did not integrate with new

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