M&S_lunchtogo_CaseStudy_2010.doc Copyright EWA 2010 1 Marks & Spencer lunchtogo Case Study When Marks & Spencer launched their corporate food service, lunchtogo, they looked to capitalise on EWA’s experience in customer relationship management to deliver a best of breed service. Background In 1996, Marks & Spencer (M&S) launched lunchtogo – an online corporate catering service enabling companies to order M&S food for workplace m

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