Manufacturer Cuts Abandonment from 30% to 2%

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This case study describes how a global manufacturer brought its contact center in-house using the Five9 Intelligent CX Platform. Facing extreme hold times and high abandonment, the organization needed rapid deployment and ServiceNow integration. Five9 was implemented in just 2.5 months, reducing abandonment from 30% to 2% and cutting wait times to seconds. Speech-to-text enabled multilingual support, while cloud scalability supported remote agents across regions. Five9 delivered cost savings, faster resolution, and enterprise-wide CX improvements.

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Case Study

Manufacturer Cuts Abandonment from 30% to 2%

Manufacturer Cuts Abandonment from 30% to 2%

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