Page 1 Find us at www.keysight.com Bank Cuts Response Time by 30% With Lossless Visibility This large regional financial institution is committed to customer service, which has been its competitive advantage for 60 years. Executives had the foresight to strengthen the bank’s online presence, resulting in roughly 10 million downloads and application updates for smartphones and tablets. Amid the bank’s digital transformation, IT began struggling to maintain service quality as customers did more of their banking from smartphones, tablets, and other remote points of service. Challenges Maintaining application quality Application quality and end-user satisfaction are central to the bank’s success. The bank’s systems development department is responsible for resolving issues with appli

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