Cus t omer Ca se S tudy Managing the ISO 9000:2000 Paper Trail A Manufacturing Sector Case Study The Challenge To remain competitive, manufacturers today must consistently produce near perfect products; flaws are not acceptable. To achieve that goal they employ compliance tools such as ISO 9000:2000 that ensures structured repeatable documented processes. One of the many business challenges in implementing these compliance processes is managing the massive paper trail of inspections and approval documents that are created. Traditionally these documents have been stored in filing cabinets to be reviewed by inspectors during the ISO audit or dug up if there is a customer complaint. This FileHold customer has been manufacturing metal products for various industrial applica- tions for over 100

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