General Insurance Services Provider Case Study Introduction The company is an insurance services agency that provides sales and support services to health insurance carriers. It has a broad portfolio of medical, dental, vision, life, and even more specific specialty products to serve their clientele. The company provides services to both small and large groups including, individual medical, workers’ compensation, dental, vision, and life coverage plans. This FileHold customer asked that in order to protect their proprietary business processes and information their name be withheld from the case study. The customer agreed to a question and answer session about their implementation of www.FileHold.com and the business problems the software solved. Interview FileHold Question: What were the r

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