1 Case Study Managed Service Provider Meets Stringent SLAs for 1000+ Enterprise Customers The Problem: Unable to rapidly identify network problems to meet SLAs This Tier 1 service provider manages over 1000 enterprise networks throughout North America with industry-leading service level agreements (SLAs) and maximum uptime. The network operations team was wrestling with the challenge of managing 100,000’s of network events and alerts happening remotely at different customers’ sites each day. When a customer’s network wasn’t working properly, the operations team wasn’t able to rapidly triage the problem. Was the problem with an application or the virtual machine it was running on or a network topology issue? Or was it the server, the switch, router or WAN link? The end user sim

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