Case Study: Managed Service Provider Business Overview: HCL Technologies is a global IT Managed Service Provider (MSP), focusing on transformational outsourcing with innovation and value. HCL is rated a leader in cloud services by IDC, in global infrastructure outsourcing by Forrester, and in SAP implementation by IDC. Through its award winning, “Managed Tools as a Service” (MTaaS) platform, HCL provides high-quality IT service assurance to l

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