CMS IT Services is an industry leader in managed IT services and system integration. The company combines world-class cloud, digital, automation, and cybersecurity expertise with a core strength in leveraging optimal technologies to rapidly create efficiencies and scale for its customers’ operations. CHALLENGE As part of its mission to create efficiencies for customers, CMS IT Services is always on the hunt for ways to add value to its customers’ businesses. For that reason, the company regularly explores and evaluates processes against best practices to ensure timely delivery that meets service-level agreements (SLAs).

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