Malvern Hills District Council is responsible for delivering a variety of services, from issuing planning permission and housing benefit payments, to council tax collection and environmental services for residents in Worcestershire. Despite being a small district council, it still needs to deliver the same levels of service to residents as larger councils that benefit from economies of scale. Malvern Hills District Council embraces unified communications to support virtual team collaboration About Malvern Hills District Council • Type: Local Government • Location: UK • Configuration: Malvern Hills District Council deployed a MiVoice Business solution along with MiVoice telephones to connect employees; from office staff to field workers. Demonstrating true technology leadership, the

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