CASE STUDY www.DataServ.com C013-0818 Mallinckrodt Pharmaceuticals Executive Summary Mallinckrodt Pharmaceuticals is a leader in the field of chemical manufacturing and medical products worldwide. The Mallinckrodt brand combines substantial knowledge in pharmaceutical ingredients and products with a strong heritage of manufacturing quality. Since 1999, Mallinckrodt has partnered with DataServ for Quote to Cash (Q2C) automation, supporting credit and collections within its global accounts receivable (AR) group. Business Challenge Mallinckrodt’s credit/collections teams were struggling with inefficiencies resulting in extended days sales outstanding (DSO) and unnecessary write-offs, primarily because of problems locating invoices and credit documents when they

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