Making the Move to CentralSquare Public Safety Suite Pro: A Critical Choice Knowing that you’re not happy with your current public safety software vendor is one thing. But taking your business to a new company is not a decision to be taken lightly. That’s exactly the situation that three agencies in the Black Hills of South Dakota were facing in 2012. The Rapid City Police Department, Pennington County Sheriff’s Office, and Pennington County 911 had been using a software system that had underperformed since its installation in 2006. The agencies put their trust in a software vendor that had never followed through with promises -- and now was asking for even more money for upgrades. Replacing the software system was necessary, but there was more than just dollars on the line.

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