Beyond Ditching the Paper. Workflow that Works In 2008, the Lafourche Parish Sheriff’s Office was using a myriad of handwritten and photocopied reports that were manually distributed as part of its Records Management System (RMS). “The inefficiency in doing that and the potential for losing documents was horrendous,” said Sheriff Craig Webre. The southeast Louisiana parish comprises a sprawling 1,469 square miles. It is known as the “Longest Street in the World” because of its 77 continuous miles of homes spaced so closely together along the bayou. For Sheriff Webre, who took office in July 1992, the challenge was to streamline the agency’s workflow to increase accountability, efficiency and officer visibility. CASE STUDY: WORKFLOW CentralSquare (previously Zuercher) Public S

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