NetApp, a Fortune 500 cloud data management provider, modernized its customer and employee experience with Coveo’s AI-powered enterprise search. Previously, broken legacy systems, manual tuning, and lack of analytics hampered usability and frustrated users. By unifying 25 content sources into a single index and applying ML-driven automatic relevance tuning, NetApp enabled consistent, personalized search while cutting manual effort. Results included a 4.5/5 CSAT, 50% CTR per search, 25% of document views powered by ML, and 33% cost-per-answer savings. With 3.5M monthly support site views, NetApp now advances its roadmap with knowledge-sharing, headless architecture, and deeper personalization.

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