Digital T ransformation Required to Become T ruly Customer-Centric This retailer has a long history of successfully reinventing itself to adapt to shifting tastes, social values, and new technologies. After the decline of mail-orders around 2008, ecom- merce became a top priority with an objective to become a genuine omni-channel ecommerce leader in Europe. Their CIO explains further: “We felt restricted by our current mainframe- based COBOL technology and realized that to become truly customer-centric we would need to move at a much faster pace. Digital transformation would give us more agility and scalability and enable us to benefit from cloud deployment so that we can streamline our delivery model and achieve substantial cost savings. We wanted to transition development

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