Major Retailer Improves Customer Experience By Using COPC Inc.'s Customer Journey Mapping Process

4 Pages

Challenge An industry-leading $3B retailer, selling products and in-store services, wanted to ensure its customers were receiving an exceptional experience both online and in-store. In particular, they wanted to confirm that the customer’s experience aligned with their superior customer service philosophy, which was strategically designed to differentiate this retailer within its market segment. The retailer engaged COPC Inc. to conduct a

Join for free to read

Case Study Major Retailer Elevates Customer Experience by Employing COPC…

Infographic Customer Experience Mapping Vs. Customer Journey Mapping…

Case Study CASE STUDY North America Electronics Retailer

White Paper Leveraging Customer Journey Orchestration

More from COPC inc

Case Study Major Retailer Elevates Customer Experience by Employing COPC…

Case Study CASE STUDY North America Electronics Retailer

Case Study Improving Performance Through Certification To The COPC CSP…

Case Study Performance Improvement Through Certification To The COPC CSP…

Case Study

Major Retailer Improves Customer Experience By Using COPC Inc.'s Customer Journey Mapping Process

Major Retailer Improves Customer Experience By Using COPC Inc.'s Customer Journey Mapping Process

Related Solution Sets

You Might Also Like

More from COPC inc