CASE STUDY: HEALTHCARE About the Customer This major U.S. medical center consistently ranks among the top U.S. hospitals. Based on the West Coast, the medical center comprises three major hospitals and four clinic locations in a densely populated metro area. As a university-based teaching hospital and school of medicine, the medical center has achieved a variety of medical breakthroughs in many medical specialties since its founding more than a century ago. CHALLENGE • 1,000+ daily claims correspondence to manually process • 20-minute average processing time per document • Complexity with 200+ document types, 1,000+ variations • Risk of missing critical deadlines, denied authorizations and payments Like most U.S. medical centers, declining margins have posed significant threats to f

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