Major Latin American Bank Implements Proactive Monitoring, Assures Network Reliability
Major Latin American Bank Implements Proactive Monitoring, Assures Network Reliability
2 Pagesl CASE STUDY l Customer Profile With more than 500 retail branch locations across the country, this major Latin American bank with more than 8.8 billion dollars in assets provides banking, insurance, and consumer and financial services to their customers. Thousands of employees work tirelessly to ensure a smooth and reliable banking experience. Many of their hundreds of branches operate in remote rural areas where consumers have no other options for these vital services, making bank offerings all the more important. The Challenge Bank employees and customers, particularly in geographically dispersed branch locations, rely on network connectivity and voice systems to complete vital transactions in a timely manner. Service degradations and network outages were adversely impacting th
