Major health insurance provider cuts costs while modernizing its telecommunications infrastructure.
Major health insurance provider cuts costs while modernizing its telecommunications infrastructure.
1 Pages521 Fifth Avenue | 14th Floor | New York, NY 10175 | 844.MEET.BCM | info@bcmone.com Healthcare Vertical Customer Success Story CHALLENGE This large regional health insurance provider was formed through the consolidation of several entities. The resulting organization had 4,500 employees, over 3 million customers, and an outdated telecommunications infrastructure that had been built up over time without a coherent strategy. Not only were they using 20th- century technology, they suspected they were paying much more than they needed to. With margins being squeezed across the entire industry, the insurer was under pressure to reduce costs across the board. They took a snapshot of their inventory and found there was a lot of infrastructure that had been in place for a decade or mo
