521 Fifth Avenue | 14th Floor | New York, NY 10175 | 844.MEET.BCM | info@bcmone.com Non-Profit Vertical Case Study BCM One finds big savings for a nonprofi t to reinvest in its mission. CHALLENGE This nonprofit provides social services for victims of abuse and violent crime throughout a major metropolitan city. With a domestic abuse hotline and 30 shelters throughout the city, this organization has some very specific requirements its telecommunications infrastructure must meet. As a matter of safety, the hotline simply cannot go down, and the shelters require caller ID to be blocked from all outgoing calls and the addresses can’t be tagged to any numbers. And, as a nonprofit, cost-containment is critical so they can allocate as much of their overall budget as possible to the

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